ServiceNow is integrated into Oracle's cloud infrastructure

This blog explains how oracle integrating with ServiceNow benefits the customers as well as other integration operations along with database configuration management. Accredit the certification on ServiceNow to upgrade your skills with this online Servicenow training course.

ServiceNow has been integrated into Oracle's Cloud Infrastructure, according to the company.

Customers may now manage OCI resources using their service portal of ServiceNow and the application of ITOM Visibility, offering a single dashboard for handling Oracle and other cloud providers' resources in the public cloud.

Oracle's cloud portfolio is growing, with seven global Microsoft Azure-Oracle Interconnect areas, Government Cloud from Oracle, and 29 regions in Oracle Cloud and also hybrid cloud supporting solutions.

ServiceNow's IT Service Management and IT Operations Management platforms are now used by a variety of enterprises. These businesses will be able to use ITOM Visibility to find and handle CaaS, PaaS, and OCI IaaS resources, just as they'd do for various cloud resources, thanks to this connection.

“Consumers are increasingly transitioning to an environment with multiple clouds and require a simple approach to handle all their resources in the cloud,” says Scott Twaddle, Oracle Cloud Infrastructure's vice president of partnerships, industries, and product.

He says, “It is a significant advancement for all our clients who rely on Oracle and other significant cloud providers for running mission-critical apps”.

“Customers may now monitor and handle all their resources in the cloud, including Oracle, from their existing ServiceNow Service portal.”

All discoverable resources of Oracle Cloud have now been retrieved and saved in the repository of ServiceNow CMDB, that can be utilized to track resource availability for support level, operations, and  IT services management.

Customers can also monitor OCI-deployed workloads and give service context using service mapping based on tags by merging CMDB (configuration management database) information with ServiceNow's AIOps (artificial intelligence for IT operations) offering.

“Through this integration, Oracle and ServiceNow are building it easier for businesses to unleash the productivity of distributed teams, allowing them to deliver services and products faster, gain access to business insights that are powerful, and provide wonderful experience to their employees, no matter where they are,” says Jeff Hausman, general manager and vice president of ServiceNow's Data Foundations and Operations Management.

“Customers who use OCI and the Now Platform together will reap the benefits of both. A smooth experience which helps you get the most out of your cloud investments and also enables them to use proactive operations with artificial intelligence.”

A few clients, such as Network Rail in the United Kingdom, believe the integration holds promise.

Iain Sear, the middleware infrastructure and database manager at Network Rails, says “We use ServiceNow at Network Rail to keep track of our systems and assets, and we were pleased to discover that we can monitor our Oracle Cloud Infrastructure deployment”.

“We're excited to leverage both of the systems to better serve our operational teams and customers”.

Oracle Cloud Infrastructure and ServiceNow AIOps and ITOM visibility integration

ServiceNow's ITOM software is now available to ServiceNow clients that require a single glass pane to track all of their OCI. The Discovery service and ITOM Visibility is now integrated with ServiceNow and OCI, allowing customers to inventory and evaluate the utilization of cloud resources under their tenancy in the OCI.

All Discoverable Oracle Cloud CaaS, PaaS, and IaaS resources are retrieved and saved in the CMDB repository, which can be used to track IT services resource availability, management at support level and operations. You may also give dashboards for business health services, optimise cloud expenditure and generate personalized reports by blending CMDB material with the AIOps platform from ServiceNow.

Database for Configuration Management

The discovery service of ITOM uses the REST APIs from OCI to search for every discoverable configuration element in the whole OCI stack, covering all data centres. Compute resources (bare metal and virtual machines), custom images, resources in the cloud network, oracle databases, storage volumes, and other configuration items are all available. You may construct relationship maps automatically, which provide you a quick overview of resources across apps, related systems, users, and networks. In production-ready setups, you can additionally infer dependency information, revealing bottlenecks or an inadequacy of redundancy.

How to Begin?

You'll need a ServiceNow account and a ServiceNow Portal for service management to use the AIOps discovery and ITOM Visibility service. Perform the following steps to integrate the AIOps discovery and  ITOM Visibility service with its OCI tenancy from the instance on the ServiceNow portal:

  1. Look for “Discovery & Service-Mapping Patterns” in the Plugins section and install it.

  2. Navigate to Discovery -> Credentials -> New, and enter your OCI tenancy information in Oracle API Credentials.

  3. Make a service account by navigating to Cloud Provisioning and Governance, Service Accounts. Fill in your name and your compartment OCID in the Account ID field. Connect the service account to the credentials you created earlier in the process within discovery credentials.

  4. Navigate to Discovery -> Discovery Schedules -> Cloud Discovery. Connect to your service account by selecting the OCI provider. After you've tested and validated account access, you may start looking for your OCI tenancy's resources.


In this article, you have learned how customers can utilize the integration features to monitor and manage the resources. We also have discussed the integration features with AIOps discovery service and ITOM visibility, database configuration and the steps to implement them.